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HOW TO TRACK MY PACKAGE?

You can track your package in a few clicks: to do this, log into your account, then click on "History and details of my orders", then on "Details". By clicking on the tracking number at the bottom of your order, you will be automatically redirected to the tracking of your package on our carrier's website.

DELIVERY TABLE

Time limitFrance incl.Nantes + radius 30kmBelgium, Luxembourg
Colissimo
home without signature
48h 5.99
Mondial relay relay point 3 working days
4.99 4.99
Mondial relay home 3 working days According to weight
delivery The same day if order
before 2 p.m., otherwise postpone to the next day
Free
European UnionTime limitZone 2, Zone 3, Zone 4Germany, Austria, Spain, Italy, Netherlands, Portugal
Mondial Relay
home
3 to 6 working days According to weight
Colissimo
relay point
From d + 3 According to weight According to weight
Colissimo Home
with signature
From d + 3 According to weight

ZONE 2: Ireland ZONE 3: denmark, estonia, hungary, latvia, lithuania, poland, czech republic slovakia, slovenia, sweden, switzerland ZONE 4: special territory spain (balearics, canaries, ceuta, melilla), bulgaria, cyprus, croatia, Finland, Greece, Iceland, Malta, Norway, Romania

RETURNS, EXCHANGES

Have you just received your order and wish to return all or part of it to us? You have a right of withdrawal that you can exercise within fourteen (14) days of receipt of the product, without having to justify or pay penalties, under article L. 221- 18 of the Consumer Code. This right of withdrawal may be exercised by completing and sending to AA SPONTANE TEXTILES, by email or by post, the withdrawal form below or any other declaration, unambiguous, expressing its desire to withdraw from An order. Withdrawal form:

"For the attention of the company AA SPONTANE TEXTILES, 7, impasse du Corbon, 44115 Basse-Goulaine
Email address: aaspontane@gmail.com
I hereby notify my withdrawal from the product sales contract below.

  • Product: [product identification and reference]
  • Order n ° [to be completed] of [date to be completed]
  • Received on [date to be completed]
  • Name and first name of the customer: [to be completed]
  • Customer details: [to be completed]
  • Client signature (only if this form is notified on paper):
  • Date: [date to be completed] "

You must return the product in its original and complete condition (packaging, accessories, instructions, etc.) so that AA SPONTANE TEXTILES can put it back on sale in new condition. . If the products have been worn or are defective due to improper use, no refund or exchange will be possible.

The exchange or refund is made only on the purchase price of the products the costs related to the port are not refundable or covered.

The cost of returning the product remains the responsibility of the Customer. AA SPONTANE TEXTILES will reimburse as soon as possible and at the latest within fourteen (14) days from the date of receipt of the Customer's decision to withdraw. AA SPONTANE TEXTILES may defer this reimbursement until receipt of the returned product or proof of reshipment of the product.