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TERMS OF SALES



1. Presentation of AA SPONTANE TEXTILES

The online sales site [www.aa-spontane.com] (hereinafter the “Site”) offers a selection of clothing products for sale.

The Site is published by the company AA SPONTANE TEXTILES, a simplified joint stock company with a single shareholder with a capital of 2,000 euros, registered in the Nantes trade and companies register under number 891 022 352, with its registered office at 7, impasse du Corbon, 44115 Basse-Goulaine (hereinafter referred to as “AA SPONTANE TEXTILES”).

AA SPONTANE TEXTILES can be contacted at the above address, by phone at 07.83.99.01.93 or by email at aaspontane@gmail.com, AA SPONTANE TEXTILES responds to telephone calls and takes into account the requests addressed by post or email on working days, Monday to Friday, 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m., Paris time.

2. Scope

AA SPONTANE TEXTILES does not target the products offered on its Site to professionals and therefore reserves their sale to individuals.

If you are a professional, please contact: aaspontane@gmail.com / 06.83.99.01.93

These general conditions of sale (hereinafter the "GTC") govern the contractual relationship between AA SPONTANE TEXTILES and any person of full age using the Site for the purchase of one or more products on a non-professional basis (hereinafter the “Customer”) as well as any sale of one or more products to the Customer.

AA SPONTANE TEXTILES may modify the GTC from time to time. The current GTC can be viewed via the link "General Conditions of Sale" and are presented and submitted for validation by the Customer on the occasion of each order.

The information required by article L. 221-5 of the Consumer Code is available on the Site and in the GTC.

3. Products and prices

In accordance with Articles L. 111-1 and L. 112-1 of the Consumer Code, the essential characteristics and prices of the products are presented on the Site.

The photographs of the products may not perfectly reflect their characteristics and therefore have no contractual value. The Customer is invited to refer to the description of the characteristics of the products and, in case of doubt, to contact AA SPONTANE TEXTILES.

Product offers are valid as long as the products are presented on the Site and within the limits of available stocks.

Product prices are indicated inclusive of all taxes (including VAT and eco-participation) but excluding shipping and transport costs. Transport costs depend on the delivery method chosen by the Customer.

In the event of shipment of products outside the European Union and the French overseas departments and territories, the Customer may be liable for customs duties, imports or other taxes. The Customer is invited to obtain information prior to any order when he finds himself in this case and is responsible for the payment of these duties and taxes directly with the authorities to which he is responsible.

Electronic communication costs resulting from access and use of the Site remain the responsibility of the Customer.

4. Order

To place an order on the Site, the Customer must follow the ordering procedure.

At the end of the ordering procedure, the Site displays a summary of the order so that the Customer can verify its accuracy and correct any errors, in particular concerning the products ordered and the delivery address.

The T & Cs in force are also presented to the Customer for validation thereof and of the order. The Customer is invited to confirm that he has read and accepts the GTC. This confirmation and validation of the order therefore constitutes full and unreserved acceptance of the GTCS.

After validation of the order, the Customer receives by email a confirmation of his order including a summary of it as well as the GTC in force in PDF format.

In accordance with Article L. 121-11 of the Consumer Code, AA SPONTANE TEXTILES may refuse any order for a legitimate reason, in particular when there is a dispute with the Customer concerning a previous order.

In the event that a product turns out to be unavailable after confirmation of the order, AA SPONTANE TEXTILES informs the Customer by email. The order is then canceled and the Customer reimbursed for the price of the product concerned as well as the delivery costs if the order does not include other products that can be delivered.

5. Payment

The payment of any order is made online, after validation of it by the Customer, by credit card, according to the cards accepted by the payment provider of AA SPONTANE TEXTILES, by System Pay

The total amount owed by the Customer is debited when ordering.

The order is only accepted by AA SPONTANE TEXTILES after confirmation of the successful completion of the payment transaction by the payment provider of AA SPONTANE TEXTILES. In the event that the payment transaction fails, no order is placed.


The products remain the property of AA SPONTANE TEXTILES until full payment of their price.

6. Delivery

The products ordered are delivered to the address indicated by the Customer during the ordering procedure.

The delivery costs, and in principle the delivery time, are indicated during the ordering procedure according to the mode of transport chosen by the Customer and the delivery address of the latter. When the delivery time is not indicated, AA SPONTANE TEXTILES undertakes to deliver the products within a maximum period of thirty (30) days from the date of confirmation of the order by AA SPONTANE TEXTILES.

The delivery time is indicated in working days and includes the shipping time by AA SPONTANE TEXTILES and the transport time by the transport provider.

AA SPONTANE TEXTILES delivers the products in France and throughout Europe.
Outside this delivery zone, the Customer is invited to contact AA SPONTANE TEXTILES to confirm the possibility of delivering and determine the delivery costs.

In the event of late delivery, AA SPONTANE TEXTILES may send an e-mail to the Customer to inform him and indicate, if necessary, a new delivery time.

In addition, if the delivery time is exceeded, the Customer may terminate the contract relating to his order under the terms and conditions of Article L. 216-2 of the Consumer Code. In this case, AA SPONTANE TEXTILES will reimburse the total price of the order, including the price of the product (s) concerned and the delivery costs paid by the Customer, within a maximum period of fourteen (14) days from the date of termination of the contract.

When the mode of transport chosen by the Customer implies his presence upon receipt of the product, AA SPONTANE TEXTILES cannot be held responsible in the event of late delivery or exceeding the delivery time due to the absence of the Customer during the delivery. delivery by the carrier.

7. Reception

Upon receipt of the ordered product, the Customer is required to check the condition of the packaging and the product.

The Customer must make the reservations and complaints he considers necessary, or even refuse delivery, when the packaging is clearly damaged. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three (3) working days following the date of delivery. Otherwise, no action will be possible against the carrier. When the Customer takes delivery of the product personally and when the carrier does not justify having given him the opportunity to check the condition of the package and the product, the deadline for making reservations and complaints is increased to ten (10) working days.

The Customer must also send a copy of this letter to AA SPONTANE TEXTILES to enable it to take action against the carrier.

The Customer must also check the conformity of the product received with his order and the invoice available in his account on the Site.

The risks of loss or damage to the products are transferred to the Customer upon receipt of these, or when they are handed over to the carrier if the Customer has chosen the latter apart from those offered by AA SPONTANE TEXTILES.

8. Withdrawal

The Customer has a right of withdrawal that he can exercise within fourteen (14) days of receipt of the product, without having to justify himself or pay penalties, pursuant to article L. 221-18 of the Consumer Code.

This right of withdrawal may be exercised by completing and sending to AA SPONTANE TEXTILES, by email or by post, the withdrawal form below or any other declaration, unambiguous, expressing its desire to withdraw from An order.

Withdrawal form:

“For the attention of the company AA SPONTANE TEXTILES, 7, impasse du Corbon, 44115 Basse-Goulaine.

Email address: aaspontane@gmail.com

I hereby notify my withdrawal from the product sales contract below.

⦁ Product: [product identification and reference]

⦁ Order n ° [to be completed] of [date to be completed]

⦁ Received on [date to be completed]

⦁ Customer name and first name: [to be completed]

⦁ Customer details: [to be completed]

Client signature (only if this form is notified on paper):

Date: [date to be completed] "

In the event that the right of withdrawal is exercised within the above period, the Customer must return the product to AA SPONTANE TEXTILES, at his expense, as soon as possible and at the latest within fourteen (14) days from of the communication of its decision to withdraw.

The Customer must return the product in its original and complete condition (packaging, accessories, original label instructions, etc.) so that AA SPONTANE TEXTILES can put it back on sale in new condition. In the event of depreciation of the product resulting from manipulations other than those necessary to verify its nature, its characteristics and its correct functioning, the Customer may be held liable.

AA SPONTANE TEXTILES reimburses the Customer for the total amount paid by the latter, i.e. the price of the product and delivery costs from AA SPONTANE TEXTILES to the Customer, with the exception of costs exceeding the standard delivery costs when the Customer chooses a more expensive delivery method than the standard delivery method offered by AA SPONTANE TEXTILES. The cost of returning the product remains the responsibility of the Customer. AA SPONTANE TEXTILES will reimburse as soon as possible and at the latest within fourteen (14) days from the date of receipt of the Customer's decision to withdraw. AA SPONTANE TEXTILES may defer this reimbursement until receipt of the returned product or proof of reshipment of the product.

AA SPONTANE TEXTILES may offer products that can be personalized by the Customer on the Site. In accordance with Article L. 221-28 3 ° of the Consumer Code, the Customer has no right of withdrawal in the event of the purchase of a personalized product.

9. Guarantee

AA SPONTANE TEXTILES is bound by the legal guarantees of conformity and hidden defects by virtue of the legal provisions below.

Article L. 217-4 of the Consumer Code

“The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.

It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "

Article L. 217-5 of the Consumer Code

"The good conforms to the contract:

1 ° If it is suitable for the use usually expected of a similar good and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. "

Article L. 217-12 of the Consumer Code

“Action resulting from lack of conformity lapses two years after delivery of the goods. "

Article L. 217-16 of the Consumer Code:
"When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run.

This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. "

Article 1641 of the Civil Code

"The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or would have given a lower price, if he had known them. "

Article 1648 paragraph 1 of the Civil Code

“The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "

It is recalled that within the framework of the legal guarantee of conformity, the Customer:

⦁ has a period of 2 years from the delivery of the goods to act;
⦁ may choose between repairing or replacing the product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
⦁ is exempt from providing proof of the existence of the lack of conformity of the product at the time of its delivery during the 24 months following its delivery.

It is also recalled that the Customer can also decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and that in this case, he can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

By virtue of the above provisions, AA SPONTANE TEXTILES will reimburse, repair or exchange any product of a Customer proving to be affected by a hidden defect or not in conformity with his order.

If the Customer wishes to implement the above warranty, he must contact AA SPONTANE TEXTILES by one of the above means at his disposal, specifying the warranty invoked, justifying the hidden defect of the product on the day of the order and its impact. on its use or non-compliance of the product with the order, if necessary with the help of photographs, and by precisely identifying the product and its order and, if possible, attaching a copy of the invoice.

AA SPONTANE TEXTILES verifies the hidden defect or the lack of conformity and the conditions of implementation of the invoked guarantee and, in the event of validation of the support of the product under the guarantee, invites the Customer to return the product at his expense. The Customer must return the complete product (packaging, accessories, instructions, etc.).

AA SPONTANE TEXTILES proceeds, depending on the option chosen by the Customer and subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code, with the reimbursement of all or part of the price of the product, its repair or replacement and delivers the repaired product or the new product to the Customer at its expense. AA SPONTANE TEXTILES also reimburses the Customer for the costs of returning the product, upon communication of any proof of these costs.

10. Protection of personal data

AA SPONTANE TEXTILES records the Customer's personal data and processes them in compliance with the regulations applicable to the protection of personal data and under the conditions set out in the personal data protection agreement available here: [lien vers le document].

11. Disputes

The GTC are subject to French law.

In the event of difficulty relating to the GTC, in particular to the execution of an order, the Customer can address his complaint to AA SPONTANE TEXTILES by one of the above means at his disposal.

In the absence of a satisfactory response, in accordance with article L. 612-1 of the Consumer Code and subject to article L. 612-2 of the same code, the Customer has the possibility of submitting a request for amicable resolution by mediation, within a maximum period of one year from the date of its complaint to AA SPONTANE TEXTILES.

AA SPONTANE TEXTILES has appointed [mediation body] as consumer mediation entity.

To contact this mediator, the Client must make his request:

⦁ Or in writing to:

⦁ Either by email to:

Whatever the means of referral used, the Customer's request must contain:
⦁ his postal, telephone and electronic contact details;
⦁ the name, address and registration number of AA SPONTANE TEXTILES with [mediation body];
⦁ a brief statement of the facts, specifying to the mediator what he expects from this mediation and why;
⦁ copy of his prior complaint to AA SPONTANE TEXTILES;
⦁ all documents allowing the processing of the request (order form, invoice, proof of payment, etc.).

The Client can also consult the European dispute resolution platform at: http://ec.europa.eu/consumers/odr/